Vanliga frågor

Account Settings
  • How can I change my password?

    Click here to reset your password. Then you will be able to set a new password.

  • I forgot my password. How can I retrieve it?

    If you forgot your password, click here to reset it.

  • How can I access my account if I forgot my account ID?
    If you forgot your account ID, you can look for the welcome email you received from us when you opened your account. The email’s title is “Welcome to FXM Capital”. It contains your Account ID and password. If you cannot find the welcome email, contact our Support center or get in touch with your account manager to recover your account ID.
Deposit and Withdrawal
  • How do I withdraw?

    You can withdraw funds from your account by logging into the Members Area and navigating towards the Dashboard panel, after which you will be access to your wallet.

    Simply click on the withdrawal menu and proceed from there.

    It is important that your account is verified beforehand for the procedure to take place.

    If any complications arise, contact the support center for immediate assistance.

  • My deposit does not go through. What to do?

    The best course of action in this event is to contact the FXM Capital support team as soon as possible. You can reach them either by email at: support@fxmcapital.com or by directly calling by phone. All numbers are available on the Contacts page.

  • What is the minimum deposit to open an account?

    Depending on your account's established currency, the minimum deposit amount at FXM Capital is either €250 or $250.

  • How can I make a deposit?

    An account is required in order to be able to make your first deposit. Registering on FXM Capital is quick, easy and free.

    Just follow this signup link. Once your account is registered, you can deposit additional funds into your trading account by logging into the Members Area, clicking “Deposit”, and choosing the payment method you prefer.

    There you will find further instructions specific to your payment option.

  • What is the minimum withdrawal amount?

    There are no restrictions on the minimum withdrawal amount.

Opening an Account
  • How do I know that my account has been opened?
    We will notify you by email as soon as your account has been opened.
  • What is the minimum deposit to open an account?

    Depending on your account's established currency, the minimum deposit amount at FXM Capital is either €250 or $250.

  • What information do I need to provide to register?

    You need to provide your name, email address, and phone number. You also need to choose a password to complete the registration procedure.

  • How can I open a trading account with FXM Capital?

    You can apply for an account with FXM Capital online. To open an account, click here.

Trading Basics
  • When is the market open?

    Forex market works 24/5.

    It opens on Sunday 5 p.m. EST (10 p.m. GMT) and closes on Friday 5 p.m. EST (10 p.m. GMT).

  • What do long and short positions mean?

    You open a long position if you buy a currency, and you open a short position if you sell a currency.

  • How can I manage my risks?

    You can apply a wide variety of risk management tools including limit orders and stop loss orders.

    Limit orders put a restriction on the maximum price to be paid or the minimum price to be received.

    Stop loss orders limit potential losses in case of unfavorable market movements, as they automatically close a position at a predetermined price.

  • What trading strategy can I use?

    With FXM Capital, you can use any trading strategy you are confident in. It can be one of popular trading strategies (scalping, momentum trading, position trading, day trading etc.), as well as your own strategy.

  • How can I learn to trade forex?

    We offer our traders a wide variety of learning options.

    To sharpen your skills and expand your knowledge, click here.

    There you will find forex articles, video tutorials, glossary of forex terms, trading tips, and useful tools.

Trading Conditions
  • What is a spread?

    When a price for a market is quoted, there are two prices.

    The first price, known as the bid, is the sell price and the second price is the buy price, known as the offer.

    The difference between the sell and buy price is called the spread.

  • Does FXM Capital charge any fees or commissions?

    No, FXM Capital do not charge any fees or commissions for the services we provide.

  • What leverage is applied to my account?

    Leverage available for you trading account with FXM Capital varies from 1:100 to 1:500 depending on account type. For more details, visit the Account Types page.

  • What trading platforms do you offer?

    FXM Capital provides access to MT5 Application and MT5 Web Platform.